Monday to Friday 8.30 am – 5.30 pm 

Saturday 9.00 am – 1.00 pm

Sunday Cosed

For emergency response outside these hours please call 03 5381 1439 for instructions.

Please note that opening hours are subject to change and closures over gazetted Public Holidays.

Fur Life Vet Horsham is located at:

25 Dimboola Road, Horsham
VIC 3400

Get Directions!

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WEDNESDAY AFTERNOON CLOSURE

Please note our clinic will be closed every Wednesday afternoon from 12:30pm – 2:30pm for staff training.

The veterinary industry is constantly evolving and we are committed to the on-going growth and development of our staff. This is to ensure our clients have access to the most up-to-date information for their pets.

However, in an emergency we are still available – call us on 5381 1439 and listen to the recorded message for instructions.

Best Mates

Best Mates is our Fur Life Vet preventative and protective healthcare program designed to keep your pet healthier and happier for longer.

About Us

Our clients and patients are our top priority. Our mission is to provide compassionate care and quality veterinary medicine for all our patients and clients. 

Preventative Care

• Vaccinations
• Microchip
• Health checks
• Nutrition
• Dental Health
• Dermatology
• Behaviour advice
• Nutritional care

Routine Surgeries

• Desexing
• Dental treatments
• Elective caesarean

Advanced care

• Obstetrics
• Orthopaedic surgery
• Soft tissue
• Upper airway surgery
• Entropion surgery
• Intensive care
• Export preparation
• Tooth restorations

Diagnostics

• Digital Radiology
• Ultrasound
• Laser therapy
• Laboratory – in-house bloods
• Progesterone testing

Puppy School

24 hour emergency

Send a Message

Pet Memorial

Name: Gwenda

Pets Name: Ash

Message: What a special pusscat Ash was to me this past 9 years. He helped me through sickness and deep family trauma and made life a pleasure & joy despite it all. I will miss this dear friend so much.

Name: Rogers-Trickey Family

Pets Name: Tillii

Message: Tillii you were more than just our dog, you were family, our KIDDO! You lit up our lives in every single moment of every day.

You traveled all the way up the East Coast of Australia and back again with us, leaving many incredible memories to cherish.

Eight years was just simply, not enough to share with such a beautiful dog.

Tillii you melted our hearts each day. We all loved you and you gave that love back twofold.

It breaks our hearts that you are gone. Each and every day you are in our thoughts and always will be.

Thank you for picking us to be your family.

Name: Bill and Maree Khan

Pets Name: Gypsy

Message: It is so quiet here bow. No one to tell us to get up in the morning or feed me NOW. No dog hair everywhere. We miss the cuddles. Gypsy was a pug with attitude. Harry’s best friend. We miss you bubs.

Name: Rod Bell

Pets Name: Belly

Message: Having you for nearly 21 years, you have had a massive impact on our families lives. So loving and loyal. We will always remember the good times and love you very much. From Rod, Karen, Adrienne and Kelsey.

Name: Stuart Hoffman

Pets Name: Sweep

Message: 2003 – 2018. Rest in Peace.

Name: Helen Pedersen

Pets Name: Harley

Message: Rest in Peace Harley. Thank you for all of the happiness and joy that you brought into my life. It is so quiet now without you but I know that you are no longer suffering. You will always be in my heart. Miss you so much.

Name: Megan & Trevor Kannar

Pets Name: Max

Message: Max was a unique pug not like any dog ever. He was a human pug. Max ate what we ate and could always be found under the dinner table every night. Max would follow us all wherever we would go. Max loved his car rides and trips and especially going out to the farm with us so he could hang out with his doggy friends. Max was one of us and he is surely going to be missed in our house and will be especially missed by his brother Hunter. Farewell little Max. May you Rest In Peace our little friend – Megan, Trevor, Alison, Andrew, Chloe, Elizabeth and Hunter.

Name: Clint and Yonie

Pets Name: Ralph

Message: RIP Ralph

I knew you for less than half your rich life but you quickly worked your way into my heart. You were always loyal, loving, steady, reliable and patient. Always watching over us and hanging with your dad. The best buddy he could ever have. I’m glad you gave us those 2 weeks after you went down hill adn the Vet told us what was wrong. It was nice to have the time to love you more, spoil you and say our goodbyes but your body unfortunately decided it was time. We had to make the hardest decision to take you to the Vet who could help you let go. So now you can run wherever you choose, chase the ball and always win, run through the green-hilled paddocks like you did when I first met you. We will miss you and your nubbin. You were and always will be a good dog. We will always love you xo.

Name: Bob and Betty Smith

Pets Name: Mango

Message: Rest in Peace in Rainbow Heaven dear Mango. Host and Trainer to many foster dogs over the years, after being rescued yourself. You were a huge part of our family and friend to many you met on your time with us. Miss you so much.

Name: Pete & Jo Bird

Pets Name: Taz

Message: R.I.P. Tazzie Boy, you have left a big hole in our hearts. Everyday we find ourselves looking for you with just little things like seeing you with your paw hanging out of the window of the ute on a road trip, smiling all the way with the wind in your face, greeting us at the back sliding door, smiling & happy to see us home from work, to you just sitting with your head on our laps. You were loved and gave love unconditionally & we miss you greatly, roam free big fella. To all at Horsham Veterinary Hospital we can’t thank you enough for looking after our Tax from a puppy right until the fateful night that we had to say good-bye. We very much appreciate all your love and care xx

Name: June Rogers

Pets Name: Trixie

Message: All my love to my darling little dog ‘Trixie’

Name: The Nicholson Family

Pets Name: Tommy

Message: You gave us 9 years of great memories. We will miss you very much Tommy. Rest well

Name: Glenda Bunting

Pets Name: Friskie

Message: It was a pleasure welcoming you into my home when my mother came to live with me. Even though you lost your owner and I my mother, we bonded very well and my cat Sandy is still missing you.

Rest in Peace, 2000 – 2019.

We will always love and remember you.

Name: Emmily

Pets Name: Razor

Message: Truly a beautiful soul taken too early. My best friend who loved me unconditionally, I miss you more than words will ever be able to express.

Name: Douglas Cordell

Pets Name: Duff

Message: Duff was a great friend and companion for just on 16 years. Loved camping, chasing rabbits, not so keen on being chased by emus and was a loving companion to 3 girls during their earlier years. The house is empty without you mate. My Sincere thanks to Jess, Do. Lori and the gang for your understanding and compassion on the day of a very, very difficult decision.

Name: Lee & Reiner Czora

Pets Name: Rebecca

Message: 2007 – 2019 RIP our beautiful angel. You had an awful beginning in life and abandoned a few years later RSCPA. We fell in love with you and brought you home. You have loved us so very much for 7 wonderful years. Survived cancer such a strong little girl. There’s a huge hole in our hearts that can never be healed and our tears keep flowing. Run free sweet girl we will be with you once again one day. The angels will watch over you for now….. Until you have loved a dog a part of your soul remains unawakened.

Name: Tahnee

Pets Name: Cheechine ‘Cheech’

Message: I was incredibly grateful and privileged to have you by my side for 16 years, from a tiny 6 week old kitten, you had your quirks but our bond was so strong. You are greatly missed. Forever in our hearts.

Name: Phil Riddington

Pets Name: Tekaani

Message: A beautiful friend.

Name: Sharon Touhey

Pets Name: Roxy

Message: 2008-2019 RIP Beautiful Girl

We were so lucky to have you as part of our family, you gave so much unconditional love, had the best bum wag, loved destroying your Kong balls and you let the grand-kids think they were the boss of you. You were by my side through all life’s ups and downs, you gave the best kisses and cuddles, our house is so empty without you, we miss you so much girl.

Thank you so much to all the staff at Horsham Vet Hospital for all the love and care you gave Roxy over the last few years. She definitely loved riding in your vet taxi and enjoyed visiting you all.

The care, understanding and support your whole team gave us on Friday 20th December 2019 when Roxy passed away suddenly will never be forgotten.

The hand written signed not that you guys sent along with the beautiful poem was so thoughtful.

Thank You All So Much

From

Sharon Touhey and Family.

Name: Rachael Papst

Pets Name: Sasha

Message: 06/06/08 – 21/02/20

We will always love you Sasha. Thank you for coming into our lives and being such a joy to have around.

Miss you so much.

Fly high beautiful girl.

Name: Kahlee Papst

Pets Name: Sophie Lee

Message: 22-11-10 ~ 5-9-19

To my darling Princess who stole my heart when I was just 15 years old. To someone who was always there for me through my toughest times, who taught me so much responsibilities and to someone who just loved me for who I was.

From day dot you brought nothing but happiness and joy and I thank you from the bottom of my heart.

I love you Sophie Lee

Name: Tyler & Zoe

Pets Name: Snickers

Message: You were the best rabbit I ever owned. I missed you so much. You will be forever in our hearts and memories. We love you so much

Name: Kim Anders

Pets Name: Elmo

Message: You leave me with 19 years of beautiful memories, shall miss you till we meet again someday on the rainbow bridge.

Name: Maria & Rodney Fidge

Pets Name: Bonnie

Message: Your wings were ready but our hearts were not, fly high sweet Bonnie. You came into our lives as a pup, Jason came home from trade school with you and we instantly fell in love, there was no taking you back.

We will cherish the memories of our first caravan trip with you, all the way up the centre of Australia and down along the West Coast, we had people questioning our sanity for taking you, I am so thankful I listened to my heart, it was the best decision we ever made, you were the perfect travel companion.

To everyone at HVH we can’t thank you enough for the love and care you gave Bonnie over the years. We were truly blessed to have this beautiful soul for 17 years with your care and dedication

Name: Mardie, Damon, Harrison & Bronte

Pets Name: Ralph

Message: You were the sweetest most loving boy and we will miss you forever.

RIP our darling boy, forever in our hearts.

7/4/2018 ~ 29/7/2022

Name: Ash and Curtis Scott

Pets Name: Keira Scott

Message: See you soon big dog.

We have loved you for 10 years. You were always our fiercest and most loyal friend. For someone so big you always loved every tiny thing you could find and were so gently and sweet. We were truely blessed to be able to love and know you and you were loved by so many. Ambulances will have to sing their songs on their own now, and Arnold will be lost without being able to snuggle up to you.

Keira, we loved you for your whole life, and will miss you for the rest of ours.

Name: Paul & Kym

Pets Name: Elliott (El Kitty)

Message: We stole you as a tiny kitten after a neighbour dumped you at his property to keep down the mice. After you recovered from your frost bitten ears, your flu and your belly full of worms you grew into the most handsome boy with a belly covered in show white teddy bear fur. You were a huge part of our lives for 12 years, we wanted many many more, but it wasn’t meant to be. We love you so much El Kitty, you have left a void in our life and a giant hole in our hearts. We will miss you and love you forever. Run free El kitty til we meet again our beautiful bot xoxo

Name: Robyn Ballinger

Pets Name: Baxter

Message: R.I.P My beautiful little man Baxter

Name: Maddy Nitschke & Nic O’Connor

Pets Name: Theodore

Message: We may of only had you for three weeks, but in such a short amount of time, we fell so in love with you. You were so loved & are so incredibly missed. Rest In Peace Theodore, you will always be in our hearts and we think about you everyday.

Xx

Name: Leesa Elso

Pets Name: Mr Bull

Message: Although its been 12 months, I miss you much but now I know your not alone. In the best company, now with Dad and Nan. All the best are gone xOx

Name: Roger & Christina Leitch

Pets Name: Buddy

Message: Taken too soon, our hearts are broken, but the memories we made with you will never be forgotten, you’ll always be our beautiful boy.

Name: Rachael

Pets Name: Muffin

Message: 20/06/2009 – 21/04/2022

Gone but never forgotten. Rest easy Muff Muff

Name: Trudy & Brook Kilmier

Pets Name: Daisy Doodlebug

Message: For nearly 14 years she was my little shadow. She went through so much, she was the toughest little dog. She loved to swim, even though she was blind, she would swim right out. She has left a huge hole in our lives, we are now filling up with beautiful memories. Goodbye Daisy, our lil Doodlebug.

Name: Cody Buwalda

Pets Name: Mallee

Message: 2008 – 2022

Mallee was a beautiful soul. She was a part of the family. I remember the day my mum and I got her, I was so delighted. She absolutely loved our little family and my daughter adored her. It was a hard day but I know after 14 years, she had an amazing life with us! We were so lucky to have her.

Name: Robyn Moore

Pets Name: Harry

Message: Harry was a loved member of our family for 13 years. Rest In Peace.

Name: Simone Wells

Pets Name: Summer

Message: Miss you so much…. your snoring.. begging for more treats…. hogging the bed chasing a rabbit you’ll never catch, such a sweet placid dog.

Name: Jacqui and Peter Robertson

Pets Name: Dave

Message: Forever in our hearts big man…..

Name: Judith Quiroga

Pets Name: Linda

Message: My beautiful Linda passed on 19th December after having a series of seizures. I miss her little face and gentle ways. Linda, my heart is broken but I know you loved me as much as I loved you.

Name: Kayleen and Russell

Pets Name: Charley

Message: We miss you old man forever in our hearts xxx

Name: Kim MacDonald

Pets Name: Shadow

Message: Beautiful cat of 14yrs. Sadly missed

Name: Peter Hobbs

Pets Name: Suzie

Message: Resting with pa

Name: Barnes Family

Pets Name: Toothless

Message: We miss you gorgeous boy.

Name: Megan Sargent

Pets Name: Rory

Message: You gave us nearly 16yrs of your wonderful life. 17/19/2005 – 13/08/2021. You will always be remembered and loved by your family and brother Al.

Name: Diane Claridge

Pets Name: Symba

Message: You’ll never be forgotten. Loved always.

Name: Roslyn Burns

Pets Name: Bella

Message: R.I.P our beautiful Bella girl you gave so much joy for 17 years we loved you so much.

Name: Paterson-Ingram families

Pets Name: Remy

Message: You were my closest companion for nearly 14 years. I’ve had you by my side since the first day I say you and you winked at me. You were my best friend. I hope that where ever you are now, you are happy, chasing mice and eating treats. Miss you Rem-tat

Name: Maggie and Josh Arnott

Pets Name: Yennefer

Message: Rest In Peace to our beautiful Yennefer. You were the best friend we ever had, and I’m so grateful we had you beside us through so many milestones of all of our lives. Thank you for snuggling Josh every night and finally putting up with Raines toddler antics. Everyone that met you loved you, and you turned so many dog people into cat people. May you forever bask in the sunlight up in heaven beautiful

Name: Megan Sargent

Pets Name: AL

Message: 19/09/2005 – 11/09/2021 Our dear Al, like your brother Rory who left us 4 weeks before you gave us the best 16 years a border collie can. We had so many adventures together as a family and you boys had such a fulfilled life.

You both will be missed so very much in our lives but you are now together where we would want you both to be. RIP

Name: Olivia Jarred

Pets Name: Felix

Message: My best friend in the whole world. Hand raised from a teeny tiny $5 curly ball of fluff to the one I loved more than anything in my whole life.

I never thought he’d ever leave me and I’m struggling to accept that he has. My heart will never ever be whole again.

I love you Felix. I can’t believe you really left me.

Name: Tayfur Tecirlioglu & Judith Welsh

Pets Name: Sultan

Message: 13/12/2007 – 29/06/2022 Thank you, Sultan, for all the memories, all the smiles and all the love, you were a gentleman. As Mark Twain said %22The dog is a gentleman; I hope to go to his heaven, not man’s%22

Name: Sue Williamson

Pets Name: Oscar

Message: Now you can pee on all those plants and swim in all those puddles to your heart’s content with Buster and Sootie. RIP to my sweet boy Oscar.

Name: Colleen & Ken

Pets Name: Milly

Message: Our beautiful girl. Thank you for over 15 years of your unconditional love. You brought us so much joy. Fly high with the angel’s Mills. Forever in our hearts. Mummy and Daddy

Message: You gave us nearly 16yrs of your wonderful life. 17/19/2005 – 13/08/2021. You will always be remembered and loved by your family and brother Al.

Name: Maddy Hooper

Pets Name: Ziggy

Message: 23/4/2011 – 11/8/2021
Ziggy, you will always be my good girl and will be forever missed, I love you my sweet nunu, thank you for waiting as long as you could <3 you are my best friend and I'll never forget you and the memories we have made.

Name: Net Sudholz

Pets Name: Claude

Message: We miss you ‘Fatty’….
Loved & remembered every day.

Name: Mick & Linda

Pets Name: Borris

Message: 17 years of memories miss you little mate

Name: Dianne Walsh

Pets Name: Samantha

Message: My best friend Sammy, you were a big part of my life and I’ll love you forever. Fly high my angel

Name: Isaac Materne

Pets Name: Lola

Message: I loved you so much my little girl, miss you every day. See you in heaven x

Name: Hayley, Coby, and Mackenzie

Pets Name: Indie

Message: 05/05/2020 – 03/12/2020

In the short time you were here with us, you made an incredibly massive impact in our lives! R.I.P darling girl, give them a good run around up there

Name: Keisha Rosbrook

Pets Name: Molly Rosbrook

Message: Molly was bought into our lives with a smile that melted our hearts. So full of life and character. She was one of a kind, with her quirky streak and cuddles. We love you so much.

Keep your pet’s memory alive with a unique memorial for them. Fill in the form below to share your memories of your cherised furry friend.

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Your local Fur Life Vet
 25 Dimboola Rd, Horsham

© 2021 Fur Life Vet Horsham | Apiam Animal Health

Privacy Policy Apiam Animal Health Limited ACN 604 961 024
Date of Issue: 25 October 2018
Version Control: Version 2.0
Policy owner: Chief Financial Officer

INTRODUCTION

Apiam Animal Health Limited and each of its subsidiaries (‘Apiam’, ‘our’, ‘we’ or ‘us’) take your privacy and security very seriously. We respect your rights to privacy under the Privacy Act 1988 (Cth) (“Act”) and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information. This policy relates only to the personal information management practices of Apiam. Personal information means information which identifies you as an individual, or from which your identity can reasonably be ascertained. This Policy describes how we collect, store, use and disclose personal information and also explains your rights to access and correct that information or make a complaint about our handling of our personal information (regardless of the form of the information and whether the information is true or not). This policy does not relate to personal information held about current or former employees of Apiam.

WHAT TYPE OF PERSONAL INFORMATION DO WE COLLECT?

We only collect personal information if it is necessary for one of our functions or activities. The type of personal information we collect will depend on the reason for collection. Generally, the types of personal information we collect will include name, contact details and records of communication with us.

In addition, we collect information relating to:

Veterinary clients and/or retail customers

• information about your pet or animal ownership details; insurance details (if applicable) for the treatment of your pet or animal;
• details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
• marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other);
• responses to customer satisfaction, service development, quality control and research surveys and similar activities;
• any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise; and information you provide to us through our customer surveys or visits by our representatives from time to time.

We may also be required to collect your personal information under State and Territory veterinary surgeons’ legislation.

Job applicants

• employment and academic histories and the names of referees. We will collect this information directly from organisations that provide recruitment related services to us, and from third parties who provide job applications with professional or personal references.
• We will also collect information, including names and contact details, about:
• people involved in or through organisation that we support;
• our suppliers (this information is collected for business-related purposes but contains some limited personal information such as contact details of the people that we liaise with);
• people who correspond with us, including through our website, in which case we may keep a copy of that correspondence and relevant contact details; and
• people who request information updates about us through our mailing list.

WEBSITE ANALYTICS

To improve your experience on our website, we may use ‘cookies’. Cookies are an industry-standard and most major websites use them. A cookie is a small text file that our site may place on our computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of the website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. By using our websites, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy: https://policies.google.com/privacy.

HOW WE COLLECT AND HOLD PERSONAL INFORMATION

Where it is reasonable and practicable to do so, we collect personal information directly from you when you correspond or register your details with us, when you present your pet or animal for treatment at one of our clinics or provide feedback to us. Depending on the nature of our interaction with you, we may collect personal information from third parties – for example, information about job applications is collected in manner set out above; where new veterinary practices join the Apiam group and from organisations with whom we have an affiliation.

Apiam may also collect personal information about individual veterinary surgeons (for example where other veterinary surgeons are also involved in the care of an animal), contractors and other individuals who interact with us. This information is generally collected for administration and management purposes.

We hold personal information in hard copy (paper) or electronic form. If you provide information to us electronically, we retain this information in our computer systems and databases. Information held in electronic form is generally held on servers controlled by Apiam or on servers controlled by third parties under contractual arrangement with Apiam in Australia. Apiam uses physical security, password protection and other measures to ensure that personal information stored in electronic form is protected from misuse, interference and loss; and from unauthorised access, modification and disclosure.

Personal information collected in hard copy (paper) form may be converted to electronic form. Information held in paper-based form is generally securely stored at our veterinary clinics, or our head office. Apiam uses physical security and other measures to ensure that personal information in hard copy form is protected from misuse, interference and loss; and from unauthorised access, modification and disclosure.

WHY WE COLLECT, HOLD AND USE PERSONAL INFORMATION

We may use personal information for the primary purpose for which it is collected (e.g. the provision of our veterinary services) or for purposes related to the primary purpose where it would be reasonably expected that we would use the information in such a way, or in other limited circumstances as set out in the Privacy Act 1988 (Privacy Act).

We collect, hold and use your personal information to:

• to provide safe and effective veterinary care to your pet or animal;
• to provide products and services to you and to send communications requested by you;
• to answer enquiries and provide information or advice about existing and new products or services;
• to communicate with you about upcoming appointments, health checks, vaccination schedules and other related veterinary care matters;
• to manage, monitor, plan and evaluate our services;
• for safety and quality assurance and improvement activities;
• for testing and maintenance of information technology systems;
• for product and service development, quality control and research to improve the way Apiam and its service provides provide products and services to us and you;
• to seek your feedback in relation to customer satisfaction and our relationship with you and perform research and statistical analysis using such feedback;
• to correspond with people who have contacted us, and deal with feedback; . to recruit and assess potential employees;
• for marketing (including direct marketing), planning, product or service development, quality control and research purposes of Apiam and its related bodies corporate;
• to maintain and update our records;
• to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country;
• to answer your questions, provide you with information or advice (including general pet health advice) or consider and respond to requests or complaints made by you.

WHY WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties unless we are permitted to do so by law or we have obtained consent to do so. We may disclose personal information for the primary purpose for which it is collect or for purposes related to the primary purpose where it would be reasonably be expected that we would use the information in such a way.

Third parties we may disclose personal information to include:

• Veterinary care professionals (for example, veterinary pathologists) in the course of the provision of veterinary care to your pet or animal (where this is consistent with our veterinary surgeons’ legal and professional obligations);
• Data analysts, IT service providers and our advisors including our professional advisors (including legal and financial advisors);
• Financial institutions involved with administering billing (including administration of insurance and other third-party payment arrangements) and debt recovery; and
• Government agencies.

We take steps to ensure that our service providers are obliged to protect the privacy and security of personal information and use it only for the purpose for which it is disclosed.

OVERSEAS DISCLOSURE OF PERSONAL INFORMATION

Unless we have your consent, or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.

We may use cloud computing services or data storage located overseas in which case information may be stored, under our control, on computer servers located outside of Australia.

ACCESSING AND CORRECTING PERSONAL INFORMATION

You can request access to your personal information held by us, or request that it be corrected, by contacting us at the address below.

Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request that we amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.

DESTRUCTION OF PERSONAL INFORMATION

Apiam take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required. Personal information which forms part of our veterinary surgeons’ treatment records must be maintained in accordance with legislative and professional requirements.

COMPLAINTS ABOUT HANDLING OF PERSONAL INFORMATION

If you have any questions or concerns about this Privacy Policy or how your personal information has been handled by Apiam, you may contact us at any time. The contact details for the Apiam Privacy Officer are set out below under ‘Contacting Us’.

We will consider and respond to your complaint within a reasonable period. If you are not satisfied with our response to a complaint, or you consider that Apiam may have breached the Australian Privacy Principles or the Privacy Act, you are entitled to make a complaint to the Office of the Australian Information Commissioner.

The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992. Full contact details for the Office of the Australian Information Commissioner can be found online at www.oaic.gov.au.

CHANGES TO THIS POLICY

We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to the web site. Any updated versions of this privacy policy will be posted on our website and will be effective upon posting. Please review it regularly.

CONTACTING US

You may contact us in relation to this Privacy Policy or your personal information as follows:

Call us: (03) 5445 5999
Email: privacy@apiam.com.au
In Writing: The Privacy Officer – Apiam, PO Box 2388, Bendigo DC, Vic 3554 This policy was adopted by the Board on 25 October 2018