Excellence in veterinary care
[/et_pb_text][et_pb_text _builder_version=”4.16″ text_font=”FilsonProBook||||||||” text_text_color=”#ffffff” text_font_size=”24px” text_orientation=”center” text_text_align=”center” global_colors_info=”{}”]Fur Life Vet Harbour City provides exceptional veterinary care and advice for pet owners. Our aim is to enrich the lives of people and the animals in their care.
[/et_pb_text][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https://bestmates.com.au/wp-content/uploads/2021/10/landing-page-hero.png” title_text=”landing-page-hero” _builder_version=”4.16″ transform_scale=”130%|130%” transform_scale_tablet=”” transform_scale_phone=”106%|106%” transform_scale_last_edited=”on|phone” transform_translate=”12px|34px” transform_translate_tablet=”” transform_translate_phone=”0px|34px” transform_translate_last_edited=”on|phone” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|phone” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|phone” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|phone” transform_styles_last_edited=”on|phone” transform_styles_tablet=”” transform_styles_phone=”” global_colors_info=”{}”][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.16″ max_height_tablet=”” max_height_phone=”224px” max_height_last_edited=”on|phone” custom_margin=”-37px||||false|false” custom_margin_tablet=”83px||||false|false” custom_margin_phone=”2px||||false|false” custom_margin_last_edited=”on|tablet” module_alignment_tablet=”center” module_alignment_phone=”” module_alignment_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_button button_url=”https://bestmates.com.au/bestmates” button_text=”Best Mates” button_alignment=”left” button_alignment_tablet=”right” button_alignment_phone=”center” button_alignment_last_edited=”on|phone” _builder_version=”4.16″ custom_button=”on” button_text_size=”16px” button_text_color=”#ffffff” button_bg_color=”rgba(255,255,255,0.32)” button_border_width=”0px” button_border_radius=”81px” button_letter_spacing=”1px” button_font=”FilsonProBook|600||on|||||” button_use_icon=”off” custom_margin=”10px||||false|false” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”10px|35px|8px|35px|false|true” custom_padding_tablet=”” custom_padding_phone=”” custom_padding_last_edited=”on|tablet” global_colors_info=”{}”][/et_pb_button][/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_button button_url=”https://apiam.apse2.ezyvet.com/external/portal” button_text=”BOOK ONLINE” button_alignment=”left” button_alignment_tablet=”right” button_alignment_phone=”center” button_alignment_last_edited=”on|phone” disabled_on=”off|off|off” _builder_version=”4.23.4″ custom_button=”on” button_text_size=”16px” button_text_color=”#ffffff” button_bg_color=”rgba(255,255,255,0.32)” button_border_width=”0px” button_border_radius=”81px” button_letter_spacing=”1px” button_font=”FilsonProBook|600||on|||||” button_use_icon=”off” custom_margin=”10px||||false|false” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”10px|35px|8px|35px|false|true” custom_padding_tablet=”” custom_padding_phone=”” custom_padding_last_edited=”on|tablet” global_colors_info=”{}”][/et_pb_button][/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ global_colors_info=”{}”][/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ global_colors_info=”{}”][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ text_font=”FilsonProBook||||||||” header_text_align=”center” header_2_font=”FilsonProBook||||||||” header_2_text_align=”center” header_2_text_color=”#00a8a2″ header_2_font_size=”36px” text_orientation=”center” text_font_size_tablet=”” text_font_size_phone=”18px” text_font_size_last_edited=”on|phone” text_line_height_tablet=”” text_line_height_phone=”1.7em” text_line_height_last_edited=”on|phone” global_colors_info=”{}”]Welcome to Fur Life Vet Harbour City.
Proud to be a Fur Life Vet clinic.
Everything about a Fur Life Vet Clinic has your pet’s best interest at heart. Our highly trained and compassionate vets and nurses understand how important your pet is to you and work with your to care for your pet, providing skilled diagnostics, treatment and recovery plans alongside preventative health management.
07 4972 5100
harbourcity@furlifevet.com.au[/et_pb_blurb][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_blurb title=”Clinic Hours” use_icon=”on” icon_color=”#58595b” image_icon_width=”60px” _builder_version=”4.22.2″ header_font=”Filson Pro Bold|||on|||||” header_text_color=”#00a8a2″ header_font_size=”24px” body_font=”FilsonProBook||||||||” body_text_color=”#000000″ body_line_height=”1.3em” body_link_text_color=”#00a8a2″ text_orientation=”center” min_height=”295px” custom_padding=”20px||||false|false” border_color_all=”#ab0634″ icon_font_size=”60px” global_colors_info=”{}”]Mon, Tue, Wed & Fri 8 am – 5.30 pm
Thu 9 am – 5.30 pm
Sat 8 am – 12 pm
For emergency response outside these hours please call 07 49725100 for instructions.
Please note that opening hours are subject to change and closures over gazetted Public Holidays.
[/et_pb_blurb][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_blurb title=”Our Location” use_icon=”on” icon_color=”#58595b” image_icon_width=”60px” _builder_version=”4.16″ header_font=”Filson Pro Bold|||on|||||” header_text_color=”#00a8a2″ header_font_size=”24px” body_font=”FilsonProBook||||||||” body_text_color=”#000000″ body_line_height=”1.3em” body_link_text_color=”#00a8a2″ text_orientation=”center” min_height=”295px” custom_padding=”20px||||false|false” border_color_all=”#ab0634″ icon_font_size=”60px” global_colors_info=”{}”]Fur Life Vet harbour City is located at 23 Dawsons Road Gladstone, QLD 4680 Get Directions![/et_pb_blurb][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.16″ custom_margin=”-52px||||false|false” custom_padding=”||5px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https://bestmates.com.au/wp-content/uploads/2018/09/front_page_image.png” _builder_version=”4.16″ custom_margin=”10px||||false|false” global_colors_info=”{}”][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”#e2e2e2″ custom_margin=”-27px|||||” custom_padding=”0px||50px||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” make_equal=”on” _builder_version=”4.16″ width_tablet=”” width_phone=”” width_last_edited=”on|tablet” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ background_color=”#ffffff” global_colors_info=”{}”][et_pb_image src=”https://bestmates.com.au/wp-content/uploads/2019/08/best_mates_home_page.jpg” _builder_version=”4.16″ global_colors_info=”{}”][/et_pb_image][et_pb_text _builder_version=”4.16″ text_font=”FilsonProBook||||||||” text_font_size=”18px” text_line_height=”1.4em” header_font=”FilsonProThin|600|||||||” header_text_align=”center” header_text_color=”#F2665E” header_font_size=”32px” header_line_height=”1.8em” background_color=”#ffffff” text_orientation=”center” custom_margin=”-32px||55px||false|false” custom_padding=”60px|30px|20px|30px|false|true” global_colors_info=”{}”]Best Mates
Best Mates is our Fur Life Vet preventative and protective healthcare program designed to keep your pet healthier and happier for longer.
[/et_pb_text][et_pb_button button_url=”https://bestmates.com.au/bestmates” button_text=”Learn More” button_alignment=”center” _builder_version=”4.16″ custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#00a8a2″ button_border_width=”0px” button_border_radius=”50px” button_letter_spacing=”1px” button_font=”FilsonProBook|||on|||||” button_use_icon=”off” custom_margin=”-20px||40px||false|false” custom_padding=”10px|45px||45px|false|true” button_bg_color_tablet=”” button_bg_color_phone=”” button_bg_color_last_edited=”on|desktop” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#d5dd50″ button_bg_enable_color__hover=”on” button_border_radius__hover_enabled=”on|hover” button_border_radius__hover=”50px”][/et_pb_button][et_pb_button button_text=”FIND CLINIC” button_alignment=”center” _builder_version=”4.16″ custom_button=”on” button_text_size=”18px” button_text_color=”#ffffff” button_bg_color=”rgba(255,255,255,0.35)” button_border_width=”0px” button_letter_spacing=”1px” locked=”off” global_colors_info=”{}”][/et_pb_button][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ background_color=”#ffffff” global_colors_info=”{}”][et_pb_image src=”https://bestmates.com.au/wp-content/uploads/2021/10/placeholder-image-clinic.jpg” title_text=”placeholder-image-clinic” _builder_version=”4.16″ global_colors_info=”{}”][/et_pb_image][et_pb_text _builder_version=”4.16″ text_font=”FilsonProBook||||||||” text_font_size=”18px” text_line_height=”1.4em” header_font=”FilsonProThin|600|||||||” header_text_align=”center” header_text_color=”#F2665E” header_font_size=”32px” header_line_height=”1.8em” background_color=”#ffffff” text_orientation=”center” custom_margin=”-32px||30px||false|false” custom_padding=”60px|30px|0px|30px|false|true” global_colors_info=”{}”]About Us
Our clients and patients are our top priority. Our mission is to provide compassionate care and quality veterinary medicine for all our patients and clients.
[/et_pb_text][et_pb_toggle title=”Our Services” open_toggle_text_color=”#00a8a2″ open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#00a8a2″ icon_color=”#58595b” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”#58595b” open_use_icon_font_size=”on” open_icon_font_size=”20px” _builder_version=”4.16″ title_text_color=”#ffffff” title_font=”FilsonProBook|||on|||||” title_text_align=”center” title_font_size=”20px” custom_margin=”|15px||15px|false|false” custom_padding=”16px||16px||true|false” border_radii=”on|50px|50px|50px|50px” border_width_all=”0px” global_colors_info=”{}”]Preventative Care
- Vaccinations
- Microchip
- Health checks
- Nutrition
- Dental Health
- Dermatology
- Behaviour advice
- Nutritional care
Routine Surgeries
- Desexing
- Dental treatments
- Elective caesarean
Advanced care
- Obstetrics
- Orthopaedic surgery
- Soft tissue
- Upper airway surgery
- Entropion surgery
- Intensive care
- Export preparation
- Tooth restorations
Diagnostics
- Digital Radiology
- Ultrasound
- Laser therapy
- Laboratory – in-house bloods
- Progesterone testing
Puppy School
24 hour emergency
[/et_pb_toggle][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ background_color=”#ffffff” global_colors_info=”{}”][et_pb_image src=”https://bestmates.com.au/wp-content/uploads/2019/08/home_page_1.jpg” _builder_version=”4.16″ global_colors_info=”{}”][/et_pb_image][et_pb_text _builder_version=”4.16″ text_font=”FilsonProThin||||||||” text_font_size=”18px” text_line_height=”1.4em” header_font=”FilsonProThin|600|||||||” header_text_align=”center” header_text_color=”#F2665E” header_font_size=”32px” header_line_height=”1.8em” background_color=”#ffffff” text_orientation=”center” custom_margin=”-32px||0px||false|false” custom_padding=”60px|30px|0px|30px|false|true” global_colors_info=”{}”]
Send a Message
[/et_pb_text][et_pb_contact_form use_spam_service=”on” recaptcha_list=”Fur Life Vet|Fur Life Vet-0″ email=”harbourcity@furlifevet.com.au” custom_message=”My name is %%Name%%||et_pb_line_break_holder||My email address is %%Email%%||et_pb_line_break_holder||My message is %%Message%%” success_message=”Thank you we will answer your message within 48 business hours.” submit_button_text=”Send Message” _builder_version=”4.16″ _unique_id=”08407324-4227-4f27-9c61-d0dd196ae361″ form_field_text_color=”#58595b” form_field_font_size=”12px” form_field_line_height=”1em” custom_button=”on” button_text_size=”16px” button_text_color=”#ffffff” button_bg_color=”#00a8a2″ button_border_width=”0px” button_border_radius=”70px” button_font=”FilsonProBook|600||on|||||” button_use_icon=”off” button_custom_margin=”10px||||false|false” button_custom_padding=”10px|20px|10px|20px|true|true” custom_margin=”||10px||false|false” custom_margin_tablet=”” custom_margin_phone=”||20px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”|10px|10px|10px|false|false” custom_padding_tablet=”” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}” form_field_text_color__hover_enabled=”on|desktop” form_field_text_color__hover=”#58595b”][et_pb_contact_field field_id=”Name” field_title=”Name” _builder_version=”4.16″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][et_pb_contact_field field_id=”Email” field_title=”Email Address” field_type=”email” _builder_version=”4.16″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][et_pb_contact_field field_id=”Message” field_title=”Message” field_type=”text” fullwidth_field=”on” _builder_version=”4.16″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][/et_pb_contact_form][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”#00a8a2″ global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https://bestmates.com.au/wp-content/uploads/2019/10/newsltter_dog.png” _builder_version=”4.16″ transform_scale=”110%|110%” custom_margin=”-115px||||false|false” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ text_font_size=”15px” header_font=”||||||||” header_text_color=”#d4de25″ header_font_size=”42px” header_letter_spacing=”1px” header_line_height=”1.2em” global_colors_info=”{}”]Keep up-to-date with the latest in pet health!
[/et_pb_text][et_pb_text _builder_version=”4.16″ text_font=”|600|||||||” text_text_color=”#ffffff” text_font_size=”22px” text_line_height=”1.4em” custom_margin=”-20px||||false|false” global_colors_info=”{}”]We know you’re super busy, so let us send you the latest advice, offers and competitions directly to your inbox.
[/et_pb_text][et_pb_signup mailchimp_list=”Apiam|2d96ad0694″ layout=”top_bottom” first_name_fullwidth=”off” last_name_fullwidth=”off” use_custom_fields=”on” success_message=”Thank you for subscribing to our eNewsletter!” button_text=”REGISTER” use_spam_service=”on” recaptcha_list=”Fur Life Vet|Fur Life Vet-0″ first_name_fullwidth_tablet=”on” first_name_fullwidth_phone=”on” first_name_fullwidth_last_edited=”on|desktop” last_name_fullwidth_tablet=”on” last_name_fullwidth_phone=”” last_name_fullwidth_last_edited=”on|desktop” _builder_version=”4.16″ form_field_text_color=”#000000″ result_message_text_color=”#FFFFFF” form_field_font=”|600|||||||” form_field_text_align=”left” form_field_font_size=”14px” form_field_letter_spacing=”1px” background_color=”rgba(0,0,0,0)” custom_button=”on” button_text_size=”16px” button_text_color=”#000000″ button_bg_color=”#d4de25″ button_border_width=”0px” width_tablet=”100%” width_phone=”” width_last_edited=”on|tablet” max_width=”100%” custom_margin=”-43px||||false|false” button_text_size_tablet=”11px” button_text_size_phone=”13px” button_text_size_last_edited=”on|tablet” button_letter_spacing_tablet=”” button_letter_spacing_phone=”0px” button_letter_spacing_last_edited=”on|phone” custom_css_newsletter_button=”Float:left !Important;||width: 30 %;||width: 30%;||margin-top: 10px;” border_radii_fields=”on|0px|0px|0px|0px” global_colors_info=”{}”][/et_pb_signup][et_pb_social_media_follow _builder_version=”4.16″ global_colors_info=”{}”][et_pb_social_media_follow_network social_network=”facebook” url=”https://www.facebook.com/harbourcityveterinarysurgery/” icon_color=”#00a8a2″ use_icon_font_size=”on” icon_font_size=”25px” _builder_version=”4.16″ background_color=”#ffffff” background_enable_color=”on” custom_button=”on” button_text_size=”18px” button_text_color=”#ffffff” button_bg_color=”#ffffff” button_font=”Filson Pro Bold||||||||” custom_margin=”|||20px|false|false” border_radii=”on|24px|24px|24px|24px” global_colors_info=”{}” button_border_color__hover_enabled=”on|desktop” follow_button=”off” url_new_window=”on”]facebook[/et_pb_social_media_follow_network][/et_pb_social_media_follow][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ border_width_top=”4px” border_color_top=”#ffffff” global_colors_info=”{}”][et_pb_fullwidth_map address=”23 Dawson Hwy, West Gladstone QLD 4680, Australia” address_lat=”-23.8496021″ address_lng=”151.2517537″ mouse_wheel=”off” _builder_version=”4.17.1″ child_filter_saturate=”25%” global_colors_info=”{}”][et_pb_map_pin title=”Fur Life Vet Harbour City” pin_address=”23 Dawson Hwy, West Gladstone QLD 4680, Australia” pin_address_lat=”-23.8496021″ pin_address_lng=”151.2517537″ _builder_version=”4.17.1″ global_colors_info=”{}”]Your local Fur Life Vet
23 Dawsons Road Gladstone, QLD 4680
© 2021 Fur Life Vet harbour City | Apiam Animal Health
[/et_pb_text][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_toggle title=”Privacy Statement” open_toggle_text_color=”#00a8a2″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#ffffff” closed_toggle_background_color=”#00a8a2″ icon_color=”#d6dc50″ open_icon_color=”#d6dc50″ _builder_version=”4.16″ title_font=”Filson Pro Thin|600|||||||” title_text_align=”left” title_font_size=”20px” body_font=”||||||||” body_font_size=”11px” max_width=”85%” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|tablet” custom_padding=”4px||5px||false|false” border_width_all=”0px” border_width_bottom=”1px” border_color_bottom=”#ffffff” global_colors_info=”{}” border_width_bottom__hover_enabled=”on” border_width_bottom__hover=”1px”]Privacy Policy Apiam Animal Health Limited ACN 604 961 024
Date of Issue: 25 October 2018
Version Control: Version 2.0
Policy owner: Chief Financial Officer
INTRODUCTION
Apiam Animal Health Limited and each of its subsidiaries (‘Apiam’, ‘our’, ‘we’ or ‘us’) take your privacy and security very seriously. We respect your rights to privacy under the Privacy Act 1988 (Cth) (“Act”) and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information. This policy relates only to the personal information management practices of Apiam. Personal information means information which identifies you as an individual, or from which your identity can reasonably be ascertained. This Policy describes how we collect, store, use and disclose personal information and also explains your rights to access and correct that information or make a complaint about our handling of our personal information (regardless of the form of the information and whether the information is true or not). This policy does not relate to personal information held about current or former employees of Apiam.
WHAT TYPE OF PERSONAL INFORMATION DO WE COLLECT?
We only collect personal information if it is necessary for one of our functions or activities. The type of personal information we collect will depend on the reason for collection. Generally, the types of personal information we collect will include name, contact details and records of communication with us.
In addition, we collect information relating to:
Veterinary clients and/or retail customers
- information about your pet or animal ownership details; insurance details (if applicable) for the treatment of your pet or animal;
- details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
- marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other);
- responses to customer satisfaction, service development, quality control and research surveys and similar activities;
- any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise; and information you provide to us through our customer surveys or visits by our representatives from time to time.
We may also be required to collect your personal information under State and Territory veterinary surgeons’ legislation.
Job applicants
- employment and academic histories and the names of referees. We will collect this information directly from organisations that provide recruitment related services to us, and from third parties who provide job applications with professional or personal references.
- We will also collect information, including names and contact details, about:
- people involved in or through organisation that we support;
- our suppliers (this information is collected for business-related purposes but contains some limited personal information such as contact details of the people that we liaise with);
- people who correspond with us, including through our website, in which case we may keep a copy of that correspondence and relevant contact details; and
- people who request information updates about us through our mailing list.
WEBSITE ANALYTICS
To improve your experience on our website, we may use ‘cookies’. Cookies are an industry-standard and most major websites use them. A cookie is a small text file that our site may place on our computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of the website.
Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. By using our websites, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy: https://policies.google.com/privacy.
HOW WE COLLECT AND HOLD PERSONAL INFORMATION
Where it is reasonable and practicable to do so, we collect personal information directly from you when you correspond or register your details with us, when you present your pet or animal for treatment at one of our clinics or provide feedback to us. Depending on the nature of our interaction with you, we may collect personal information from third parties – for example, information about job applications is collected in manner set out above; where new veterinary practices join the Apiam group and from organisations with whom we have an affiliation.
Apiam may also collect personal information about individual veterinary surgeons (for example where other veterinary surgeons are also involved in the care of an animal), contractors and other individuals who interact with us. This information is generally collected for administration and management purposes.
We hold personal information in hard copy (paper) or electronic form. If you provide information to us electronically, we retain this information in our computer systems and databases. Information held in electronic form is generally held on servers controlled by Apiam or on servers controlled by third parties under contractual arrangement with Apiam in Australia. Apiam uses physical security, password protection and other measures to ensure that personal information stored in electronic form is protected from misuse, interference and loss; and from unauthorised access, modification and disclosure.
Personal information collected in hard copy (paper) form may be converted to electronic form. Information held in paper-based form is generally securely stored at our veterinary clinics, or our head office. Apiam uses physical security and other measures to ensure that personal information in hard copy form is protected from misuse, interference and loss; and from unauthorised access, modification and disclosure.
WHY WE COLLECT, HOLD AND USE PERSONAL INFORMATION
We may use personal information for the primary purpose for which it is collected (e.g. the provision of our veterinary services) or for purposes related to the primary purpose where it would be reasonably expected that we would use the information in such a way, or in other limited circumstances as set out in the Privacy Act 1988 (Privacy Act).
We collect, hold and use your personal information to:
- to provide safe and effective veterinary care to your pet or animal;
- to provide products and services to you and to send communications requested by you;
- to answer enquiries and provide information or advice about existing and new products or services;
- to communicate with you about upcoming appointments, health checks, vaccination schedules and other related veterinary care matters;
- to manage, monitor, plan and evaluate our services;
- for safety and quality assurance and improvement activities;
- for testing and maintenance of information technology systems;
- for product and service development, quality control and research to improve the way Apiam and its service provides provide products and services to us and you;
- to seek your feedback in relation to customer satisfaction and our relationship with you and perform research and statistical analysis using such feedback;
- to correspond with people who have contacted us, and deal with feedback; . to recruit and assess potential employees;
- for marketing (including direct marketing), planning, product or service development, quality control and research purposes of Apiam and its related bodies corporate;
- to maintain and update our records;
- to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country;
- to answer your questions, provide you with information or advice (including general pet health advice) or consider and respond to requests or complaints made by you.
WHY WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties unless we are permitted to do so by law or we have obtained consent to do so. We may disclose personal information for the primary purpose for which it is collect or for purposes related to the primary purpose where it would be reasonably be expected that we would use the information in such a way.
Third parties we may disclose personal information to include:
- Veterinary care professionals (for example, veterinary pathologists) in the course of the provision of veterinary care to your pet or animal (where this is consistent with our veterinary surgeons’ legal and professional obligations);
- Data analysts, IT service providers and our advisors including our professional advisors (including legal and financial advisors);
- Financial institutions involved with administering billing (including administration of insurance and other third-party payment arrangements) and debt recovery; and
- Government agencies.
We take steps to ensure that our service providers are obliged to protect the privacy and security of personal information and use it only for the purpose for which it is disclosed.
OVERSEAS DISCLOSURE OF PERSONAL INFORMATION
Unless we have your consent, or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.
We may use cloud computing services or data storage located overseas in which case information may be stored, under our control, on computer servers located outside of Australia.
ACCESSING AND CORRECTING PERSONAL INFORMATION
You can request access to your personal information held by us, or request that it be corrected, by contacting us at the address below.
Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request that we amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
DESTRUCTION OF PERSONAL INFORMATION
Apiam take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required. Personal information which forms part of our veterinary surgeons’ treatment records must be maintained in accordance with legislative and professional requirements.
COMPLAINTS ABOUT HANDLING OF PERSONAL INFORMATION
If you have any questions or concerns about this Privacy Policy or how your personal information has been handled by Apiam, you may contact us at any time. The contact details for the Apiam Privacy Officer are set out below under ‘Contacting Us’.
We will consider and respond to your complaint within a reasonable period. If you are not satisfied with our response to a complaint, or you consider that Apiam may have breached the Australian Privacy Principles or the Privacy Act, you are entitled to make a complaint to the Office of the Australian Information Commissioner.
The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992. Full contact details for the Office of the Australian Information Commissioner can be found online at www.oaic.gov.au.
CHANGES TO THIS POLICY
We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to the web site. Any updated versions of this privacy policy will be posted on our website and will be effective upon posting. Please review it regularly.
CONTACTING US
You may contact us in relation to this Privacy Policy or your personal information as follows:
Call us: (03) 5445 5999
Email: privacy@apiam.com.au
In Writing: The Privacy Officer – Apiam, PO Box 2388, Bendigo DC, Vic 3554 This policy was adopted by the Board on 25 October 2018